Warranty Terms and Conditions

1. Warranty Coverage

Neshtary Company for Promoting Products ('we', 'us', or 'our') provides warranty coverage for products purchased from our store. This warranty covers defects in materials and workmanship under normal use conditions.

What is Covered:

• Manufacturing defects in materials and workmanship
• Functional failures under normal use conditions
  

What is NOT Covered:

• Product consumable parts e.g. cables, nozzles, brush heads..etc.
• Damage caused by misuse, abuse, or negligence
• Normal wear and tear
• Damage from accidents, drops, or impacts
• Damage from exposure to liquids, extreme temperatures, or environmental conditions
• Damage caused by unauthorized repairs or modifications
• Cosmetic damage that does not affect functionality
• Damage from use with incompatible accessories or software

2. Warranty Periods

Warranty periods vary by product category:

• Electronics: 1 year from date of purchase

The warranty period begins on the date of original purchase as shown on your receipt or order confirmation.

3. Warranty Registration

While warranty registration is not required for coverage, we strongly recommend registering your product within 14 days of purchase. Registration helps us:

• Provide faster service and support
• Keep you informed of important product updates
• Verify your warranty coverage quickly
• Contact you regarding safety notices or recalls

You can register your product using our online warranty registration form.

4. How to Make a Warranty Claim

To make a warranty claim, please follow these steps:

1. Contact Us: Email us at support@neshtary.com or send WhatsApp message to our customer service team on 50501015. 
2. Provide Information: Include your order number, product details, and description of the issue
3. Proof of Purchase: Provide a copy of your receipt or order confirmation
4. Product Inspection: We may request photos/videos or ask you to return the product for inspection
5. Resolution: We will replace the product for the approved claim

5. Warranty Remedies

If your product is covered under warranty, we will, at our discretion:

• Replace: Provide a new replacement product
• Refund: Provide a full refund of the purchase price, only if the product is out of stock.

Replacement products will be new and will be covered by the remaining warranty period of the original product.

6. Shipping and Handling

• We will cover shipping costs for warranty replacements
• You are responsible to return the defected product to the delivery person coming with the replacement product. 

7. Limitation of Liability

This warranty is your exclusive remedy for defective products. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of data, profits, or business opportunities
• Damages exceeding the purchase price of the product
• Damages caused by third-party products or services

8. Warranty Transfer

This warranty is non-transferable and applies only to the original purchaser. Proof of original purchase is required for all warranty claims.

9. International Warranty

This warranty is valid in Kuwait and may have different terms in other countries. For international warranty service, please contact our customer support team.

10. Changes to Warranty Terms

We reserve the right to modify these warranty terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our products constitutes acceptance of any changes.

11. Contact Information

For warranty claims or questions about these terms:

• Email: support@neshtary.com
• Website: www.neshtary.com
• WhatsApp: 50501015